We reserve the right to suspend or cancel a customer's account at any time if we feel that the client has violated our policy, or if we decide that the account has been inappropriately used.
tjbailey Internet Services is not responsible for the content of any of its customer's sites. It is our policy not to allow adult, hate, obscene, warez, or any other objectionable or illegal material as determined solely by us. Any customers violating these terms will be subject to immediate deactivation without notice.
If a client prefers to use alternate hosting services, they will be responsible for those account renewals and costs.
Each account comes with its own cgi-bin. You are free to install and use any CGI scripts you wish, however, we reserve the right to disable any CGI script that adversely affects normal server operation without prior warning. Scripts may be banned from use at the sole discretion of tjbailey Internet Services.
We do not allow clients to install their own chat rooms, without approval. Most chat rooms tend to be large system hogs and therefore we cannot allow it as an account option. However, we are more than happy to set up a Forum program that will more than fill your needs and run without hindering the performance of the machine for others.
In accordance with our policy, web development and hosting must be paid in full, in advance. All new accounts are set up on a pre-pay basis. All pricing is guaranteed for the term of pre-payment. Any account that is overdue is subject to suspension and may be terminated at any time. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies us for a request for termination of services. All payments will be made in U.S. currency.
Annual web hosting and/or site maintenance invoices are emailed out approximately 15 days in advance of the expiration date and one follow up reminder email will be sent out a few days prior to expiration. If payment has not been received by the annual hosting renewal date, the site will be taken offline. If a site is taken offline due to lack of payment, a reactivation charge of $20.00 will apply and be added to the amount owed for the next renewal period.
Web Hosting & Maintenance
We bill annually for hosting & maintenance. The actual fee depends on how much editing / updating we do over the course of a year. Generally 1/2 of the fee is for web hosting which covers our cost and the other half is for the work we do updating the site over the next 12 months. If we bill you $90.00 for this cost, obviously we can't rebuild your site for this amount nor can we do extensive updating. Adding a page, changing out some photos, email maintenance and so forth will eat up that extra $45.00 over a 12 month period. We figure a "couple of hours" of site updating will be covered with your web hosting & maintenance fee.
Domain name hosting is not included in website hosting. Two different animals. Your domain name expires and has to be renewed every 5 years if we register the domain name for you. You will be notified a few weeks in advance with an email sent to the email address we have on file for you. It is your responsibility to notify us if your email address has changed. If your domain name expires, your site will be removed - this is out of our control. Your domain name is like the deed to your property. If the deed expires, so does your property.
Quotes & Proposals
We do our best to calculate the hours needed to perform the work. Quotes for site builds and ongoing site updating are estimates only and may be subject to revision based on the scope of the work involved and frequency of the updates.
tjbailey Internet Services reserves the right to refuse service to anyone. Customers may only use our servers for lawful purposes. Transmission of any material that is in violation of any Federal, State, or Local regulation is prohibited. This includes, but is not limited to copyrighted material, material legally judged to to be threatening or obscene, and material protected by trade secrets.
We take copyright issues very seriously and do our best to ensure no images, videos, or paragraphs of text are in violation of any copyright laws. If we are notified of a copyright violation, we will immediately remove the item(s). tjbailey Internet Services will not be held responsible for any copyrighted materials that were provided to us by our clients. These include items that are uploaded in WebStore listings, or with FTP accounts.
Your hosting account includes domain specific email accounts, ie: firstname.lastname@example.org. These free accounts are provided through CPanel. CPanel accounts are not reliable 100% of the time. There have been issues with emails not going out and in some cases bouncing back with errors indicating the email sent out contained spam. After countless hours on the phone with tech support dealing with these issues, we have determined that the best way to handle emails is with a product called Office 365. This is a paid subscription payable to godaddy directly - not to tjbailey Internet Services and is supported by godaddy who provides this software.
tjbailey Internet Services will not be held responsible for any loss due to issues with your CPanel email services.
Customer agrees that it shall defend, indemnify, save, and hold tjbailey Internet Services harmless for any and all demands, liabilities, losses, costs and claims, including attorney's fees asserted against tjbailey Internet Services, its agents, its customers, officers, and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by a customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless tjbailey Internet Services against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with our servers; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from our servers.
tjbailey Internet Services will not be responsible for any damages your business may suffer. tjbailey Internet Services makes no warranties of any kind, expressed or implied for the services we provide. tjbailey Internet Services disclaims any warranty or merchantability or fitness for any particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, unauthorized access and any, and all service interruptions caused by tjbailey Internet Services and its employees.
We are happy to update or rebuild your existing site and provide hosting, if desired. In cases where we provide hosting, we will contact you either via phone call or email to inform you that you no longer need hosting services provided by your old host. It is your responsibility to cancel these services.
If a client prefers to register their own domain name, they will be responsible for renewals.
tjbailey Internet Services does its best to provide a safe and secure operating environment for our clients and protect our servers from unauthorized access. We incorporate state of the art security measures and monitor our network around the clock. However, we cannot be responsible for, or liable for any lost data or compromised files as a result of unauthorized access.
tjbailey Internet Services reserves the right to revise its policies at any time.